Refund Policy – Mom IPTV

Effective Date: June 10, 2025
Website: www.momiptvtv.com
Support Email: support@momiptvtv.com

At Mom IPTV, customer satisfaction is our top priority. We strive to deliver a high-quality IPTV experience with global coverage and competitive pricing. If you’re not satisfied, we offer a 7-day money-back guarantee under the terms outlined below.

1. Eligibility for a Refund

You are eligible for a full refund if:

• You request the refund within 7 days of the original purchase date.

• You have not violated our terms of service (such as using one account on unauthorized devices).

• You purchased your plan directly from our official website: momiptvtv.com.

• You have a valid reason related to service issues, such as:

  • Access problems

  • Non-activation

  • Major technical issues that we could not resolve

We do not issue refunds for reasons such as:

• “I changed my mind”

• Device incompatibility (without trying support)

• Poor internet connection on the user’s side

• Use of free trial followed by refund request after extended usage

2. Subscription Pricing

Our IPTV plans are priced based on the number of devices/connections:

For 1 Connection:

• 1 Month: $13

• 3 Months: $27

• 6 Months: $50

• 12 Months: $80

For 2 Connections:

• 1 Month: $26

• 3 Months: $50

• 6 Months: $90

• 12 Months: $140

For 3 Connections:

• 1 Month: $39

• 3 Months: $80

• 6 Months: $140

• 12 Months: $210

All subscriptions include access to over 20,000 live TV channels and 60,000+ movies and series, streamed in HD, FHD, 4K, and 8K quality.

3. How to Request a Refund

To request a refund, please contact us within 7 days of purchase via email:

Email: support@momiptvtv.com
Subject Line: Refund Request – [Your Name]

Include the following in your message:

• Full name and email used to register

• Order number or invoice

• Reason for your refund request

Our team will respond within 24 hours and process approved refunds within 3 to 7 business days, depending on your payment method.

4. Exceptions and Special Cases

Refunds will not be issued in the following cases:

• More than 7 days have passed since purchase

• User misused or shared account on multiple devices (violating usage limits)

• Service was working but user failed to configure device properly without contacting support

• User requests refund after using a majority of the service duration

• Purchase made via unauthorized resellers or third-party websites

5. Cancellation Policy

You may cancel your subscription at any time. Cancellation does not automatically trigger a refund unless it’s within the 7-day refund window. Once a plan expires, it will not auto-renew unless you manually purchase a new subscription.

6. Contact & Support

If you need help setting up your service or have questions about your plan before requesting a refund, we recommend contacting our support team for assistance.

Email: support@momiptvtv.com
Website: https://www.momiptvtv.com

We are here to help 24/7.

Mom IPTV – Trusted IPTV service with transparent pricing, global content, and a customer-first refund policy.