Refund Policy
Mom IPTV
At Mom IPTV, we place customer satisfaction at the center of our service. Our goal is to provide a reliable IPTV experience with worldwide channel access at fair prices. If you are not completely happy with your purchase, we provide a 7-day money-back guarantee, subject to the conditions outlined below.
1. Refund Eligibility
You may qualify for a full refund if all the following apply:
Your request is submitted within 7 days of the original purchase date.
You have complied with our Terms of Service (for example, no use of one account on unauthorized or excess devices).
Your subscription was purchased directly through our official website: momiptvtv.com.
Your request is based on a legitimate service-related issue, such as:
Failure to access the service
Subscription not activated
Significant technical problems that our support team could not resolve
Refund requests will not be approved for reasons including, but not limited to:
Change of mind after purchase
Device incompatibility without contacting support first
Poor or unstable internet connection on the user’s end
Requesting a refund after extended use of a free trial
2. Subscription Pricing
Our plans are structured according to the number of simultaneous connections.
2.1 1 Connection
1 Month — $13
3 Months — $27
6 Months — $50
12 Months — $80
2.2 2 Connections
1 Month — $26
3 Months — $50
6 Months — $90
12 Months — $140
2.3 3 Connections
1 Month — $39
3 Months — $80
6 Months — $140
12 Months — $210
All plans include access to 20,000+ live TV channels and 60,000+ movies and series, available in HD, Full HD, 4K, and 8K streaming quality.
3. How to Request a Refund
To submit a refund request, contact us within the 7-day window via email:
Email: [email protected]
Subject: Refund Request – [Your Name]
Please include:
Your full name and registered email address
Order number or invoice details
Clear explanation of the issue
Our support team typically replies within 24 hours. Approved refunds are completed within 3 to 7 business days, depending on your payment method.
4. Exceptions
Refunds will not be approved under the following circumstances:
Requests made after 7 days from purchase
Account sharing or usage beyond allowed device limits
Service functioning correctly but improperly configured by the user without seeking support
Refund requested after substantial use of the subscription period
Purchases made through unauthorized resellers or third-party platforms
5. Cancellation Policy
You may cancel your subscription at any time. However, cancellation does not automatically entitle you to a refund unless it falls within the 7-day guarantee period.
Subscriptions do not renew automatically once expired; renewal requires manual purchase.
6. Contact & Support
If you experience setup difficulties or have questions about your subscription, we encourage you to reach out before requesting a refund. Our team is available to assist you.
Email: [email protected]
Website: https://www.momiptvtv.com
We provide customer support 24/7.
Mom IPTV — Delivering global entertainment with transparent pricing and a customer-focused refund commitment.